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A Zendesk account is required to use this integration.

Connect ClickSend with Zendesk to send and receive SMS directly from support tickets

Imagine resolving customer issues swiftly and efficiently while reaching a global audience — that's the power of ClickSend SMS for Zendesk. Use the SMS Zendesk integration for better communication with customers, employees and prospects.

What does this integration do?

Send SMS from Zendesk tickets: Use the ClickSend app to send outbound SMS to customers from any Zendesk ticket.
Receive replies as ticket updates: Incoming SMS replies are automatically logged in the ticket thread, keeping everything in one place.
Use templates for fast responses: Save time with reusable SMS templates for common replies or notifications.
Improve resolution time with real-time communication: Reach customers quickly when urgency matters most.
Two-way messaging: Maintain conversations via SMS, all within the Zendesk interface.

Why connect ClickSend and Zendesk?

  • Deliver instant support via text
  • Keep your team and customers in sync
  • Boost CSAT with fast, personal communication
  • Never miss a response – everything’s tracked in Zendesk
  • Reduce email clutter with concise SMS updates

Whether you're confirming appointments, solving urgent issues, or just checking in, SMS from Zendesk helps your support team move faster and serve better.

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What you can do with
Zendesk + ClickSend

  • Send SMS messages feature icon

    Send SMS messages

    Send a text message to a specific number. Perfect for one-on-one conversations, automatic reminders and more.

  • Bulk Messaging feature icon

    Bulk messaging

    Send bulk SMS or MMS to the contact lists stored in your ClickSend account. Reach up to 20,000 contacts at once.

  • Two-way messaging feature icon

    Two-way messaging

    Enable two-way SMS messaging for customer conversations and customer support. Keep the texts flowing.

Ready-to-use templates for Zapier

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Plug and play with a free account

Want to hook ClickSend up to your top tools? Get started with a free ClickSend account. It only takes a few minutes to set up.