Freshworks Integration

Automate SMS, MMS, Voice, Post and Fax with Freshworks

About Freshworks

Freshworks is a cloud-based customer relationship management (CRM) solution that helps businesses across different industry verticals to manage their interactions with existing and potential customers.

ClickSend is a multi channel business communications platform that offers SMS, MMS, Voice, Fax, Email, Post Letter and Postcard.

We have partnered with Freshworks to send SMS directly from Freshworks platform to your customers and members' phone numbers. Here's a help guide on how to set up:

Aside from direct integration. We also have available integration with Zapier,, Integromat,Leadsbridge and Integrately.

Integrate SMS messaging and more with your Freshworks account

With the direct integration, you can:

  • Send SMS to your customers and members

  • Receive inbound SMS in the Freshworks platform With Zapier,, Integromat,Leadsbridge and Integrately you can:

  • Send SMS

  • Receive SMS

  • Send MMS

  • Send text-to-speech voice calls

  • Send letters

  • Send custom postcards

  • Send fax

  • Create contact and list

  • Delete contact and list

  • Search lists and contact by phone and email address

With Piesync, you can sync your contacts from ClickSend to Freshsales vice versa.

Freshworks pricing

Zapier offers a Free Plan with 100 task per month. After the plan has been consumed, fees may apply. However, the connector is free to set up. You only pay for the messages sent.

You may sign up for a free ClickSend account and test with the free credits here:

Our support is open 24/7 for any questions or email us at

Freshworks & ClickSend Zapier templates

Freshworks & ClickSend Make templates

Freshworks listing screenshots

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